An Unusual Apple Customer Service Fumble With iPhone 4S Return For Exchanges

iPad 2 Launch Apple Store Friendswood, TX. (Credit: David W. Martin)

Here’s a story I feel is worth telling about Apple customer service. Generally Apple’s customer service is the best, but every so often a customer service issue comes up and Apple falls flat on its face. This story is about one of those times and how my complaint may have gotten Apple to make changes in their iPhone retail return policies that will benefit future Apple customers that find themselves in my situation.

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